About SOS Consulting

SOS Consulting helps clients structure and implement their improvement efforts through a SIMPLE approach:

  • Select the right projects and metrics aligned with the organization’s strategy,
  • IMProve the key process(es) associated with those projects, and
  • LEverage results to expand and sustain the improvements across the organization.

SOS Consulting’s approach is customized to meet the specific needs and goals of the client.  No “one-size-fits-all”. Improvement methods and tools are selected and applied that best meet the need and at a pace that best fits the organization’s culture.

We work with small team(s) of the organization’s personnel, leveraging their knowledge and experience.  Thus, we not only leave behind improved performance, but team(s) of personnel capable of using the approach and tools in the future.  Our approach and training develops future leaders in the organization.

We work closely with leadership in the organization throughout the engagement to ensure that the organization’s needs and objectives are being met.

SOS Consulting also offers customized consulting and training in a variety of strategic process improvement tools, including:

  • Strategic Planning
  • Performance Scorecards
  • Operations Assessment
  • Basic Quality Tools
  • Six Sigma Project Support
  • Team-based Problem-Solving
  • Statistical Process Control (SPC)
  • Design of Experiments (DOE)

Clients include companies in the chemical, printing, food, automotive, and industrial supply industries.

Susan O. Schall, Ph.D., President, SOS Consulting, LLC, has over 20 years experience delivering improved performance through strategic process improvement.  Susan has broad experience in engineering, statistical and business process improvement methodologies, including Six Sigma, team-based problem-solving, Lean, quality management systems, operations assessment, and strategic planning.